Hotel Policies

Rules are developed on the basis of the Order of the Government of the Russian Federation of October 9, 2015 N 1085 Moscow "About the approval of Rules of providing hotel services in the Russian Federation" According to article 391 of the Law of the Russian Federation "About consumer protection".

1. The terms of the SETTLEMENT

Mode of operation of the hotel - round the clock. When settling the Guest provides a document proving his identity: passport of a citizen of the Russian Federation, proving the identity of a citizen of the Russian Federation on the territory of the Russian Federation; passport of a citizen of the USSR, proving the identity of a citizen of the Russian Federation, to replace it in due time for a passport of a citizen of the Russian Federation; birth certificate - for a person under 14 years of age; a passport certifying the identity of a citizen of the Russian Federation outside the Russian Federation - for a person permanently residing outside the Russian Federation; a passport of a foreign citizen or other document established by Federal law or recognized in accordance with an international Treaty of the Russian Federation as a document certifying the identity of a foreign citizen; a document issued by a foreign state and recognized in accordance with an international Treaty of the Russian Federation as an identity document of a stateless person; a temporary residence permit of a stateless person; a residence permit of a stateless person. Upon arrival of the Guest, the administrator checks the document proving the identity of the Guest, sends the Visitor to fill in the Questionnaire, enters into a contract for the provision of services. After registration, the administrator issues the room keys, the contract and the guest card. Upon release, the maid or doorman takes the room from the Guest.

2. BOOKING CONDITIONS

hotel Reservation is made by sending an application to the hotel by mail, telephone and other communication. Phone: 8(4725)24-44-32 - around the clock; 8 (4725) 24 60 42-accounting; Fax: 8 (4725) 44 17 02. To guarantee the reservation, 100% prepayment for the entire stay or 100% prepayment for the first night of stay with subsequent payment upon arrival of the unpaid period of stay is made. If the Guest with a guaranteed reservation with 100% prepayment did not cancel the reservation before the checkout time of the day following the day of the planned arrival, late or no-show, the Guest will be charged for the actual downtime of the room (room), up to the cost of the night. If you are late for more than a day, the guaranteed reservation is canceled; In case of non-guaranteed (without advance payment) reservation is canceled on the day of arrival at the local time.

3. PAYMENT SERVICES

Payment for accommodation and services provided by the hotel is carried out at the prices established by the price List approved by the order of the Director of MUP "Hotel "Rus". The day of stay is considered to be the guest's accommodation for 24 hours from the time of check-in (the time is rounded up to 30 minutes or an hour in the direction of increase). Check-in time. Check - in time - the time when the Guest receives the key to the hotel room (in case of group check - in-the time of the last member of the group check-in). In case of guaranteed and non-guaranteed booking, the check-out time is considered to be the time specified for arrival and a payment of 100% of the room cost per day is charged, which guarantees the guest the availability of the room for 24 hours from the specified time at any time of arrival. If the Guest stays less than 12 hours from the check-in time, the accommodation fee will be charged in the amount of not more than half a day, more than 12 hours – for a full day. In case of delay of departure of the Guest will be charged in the following order: 1. No more than 6 hours after checkout time – hourly payment. 2. From 6 to 12 hours after checkout time – payment for half a day. 3. From 12 to 24 hours after checkout time – fee per day. If you need to extend your stay at the hotel, the Guest must contact the administrator 2 hours before checkout time. The period of stay can be extended subject to availability at the hotel. After receiving the hotel services, the Guest is obliged to pay them in full, with the consent of the Guest payment of hotel services can be made at the conclusion of the contract in full or in part. The administrator makes the final payment, taking into account the additional paid services provided, making sure that the property of the hotel is not damaged. The guest shall compensate the damage in case of loss or damage due to his fault of the hotel property, according to the price list approved by the administration of the MUP "Hotel " Rus". Information about the list and the cost of Additional services provided by the administrator. In the implementation of the calculation administrator writes an invoice in the form of Z-G and breaks the check of the cash register, on the hands of the Guest is issued an invoice, cash receipt. The hotel provides Guests with the following services at no extra charge: call an ambulance, use of first aid kit, provision of boiling water, needles, thread (number of colors is limited), one set of dishes and Cutlery, room delivery of correspondence received in the name of the Guest, Wake-up call to a certain time, taxi call, information about the schedule of trains and planes, early change of bed linen and towels at the request of the Guest. When staying Guest at the hotel more than 2 nights in all categories of rooms and change of bed linen takes place on the fifth day from the date of arrival, change of towels 1 time in 3 days.

4. TERMS of ACCOMMODATION IN HOTEL precedence

out Of turn, on condition of free numbers, in hotel are placed: Heroes of the Russian Federation and the Soviet Union, full gentlemen of the order of glory, participants of the great Patriotic war, disabled people of the first, second and third groups and the persons accompanying them, employees of Prosecutor's office, employees of law-enforcement bodies, employees of judicial bodies, courier communication, tax service, employees of Federal bodies of government communication and information (at execution of official duties).

5. The duties of the GUEST INCLUDED:

Liability and compensation in case of loss or damage due to its fault of the property of the hotel in accordance with the legislation of the Russian Federation and these Rules; to Observe cleanliness, order, silence, fire safety rules; Leaving the room to close the water intake valves, Windows, turn off the lights and other electrical appliances, to hand over the key to the administrator; at The end of the stay - to hand over the room to the maid or doorman, to vacate the room, to hand over the key to the administrator; Pay the actual costs of the hotel associated with the accommodation (finding) of the Guest regardless of the length of stay (finding).

6. The HOTEL is NOT ALLOWED

Leave unauthorized persons in the room in his absence, to transfer to unauthorized persons the key to the room and the guest card, to stay in the room with Pets and birds without the consent of the hotel, to store in the room bulky things (boxes, boxes larger than 50x50 cm), explosive, toxic materials, weapons. Weapons, as well as other valuables should be stored in a safe, use heating devices, except for devices installed in the room, rearrange and move furniture without the consent of the hotel, smoke on the territory of the hotel, disturb other Guests, creating noise, drink alcohol, eat food in public areas of the hotel (floor halls, corridor). Accommodation (stay) with animals (birds) without the permission of the hotel administration. Finding persons not staying in the hotel after 23:00.

7. Responsibilities of the HOTEL

to Provide the quality of services declared by the hotel. To provide full information about the services provided by the hotel, the form and procedure of payment, to place information in the hotel room, at the hotel administrator in other available ways. To provide upon request "Book reviews and suggestions" to deal Immediately with demands and complaints G spines.

8. ADDITIONAL INFORMATION ABOUT the LIVING CONDITIONS

Hotel RUS

Mode of operation of the hotel - around the clock.

Hotel reservation is carried out by sending an application to the hotel by mail, telephone and other communication.

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